Bakkt Licenses & Disclosures

Bakkt Clearing, LLC Regulatory Information

Historical Data

Bakkt Clearing, LLC has not held customer funds since Friday, February 1, 2019, when it was operating as Rosenthal Collins Group, LLC. Therefore, beginning on Monday, February 4, 2019, there is no historical segregated or secured funds data for Bakkt Clearing, LLC.

Download Previous Years Financial Statement

Notices

The NFA provides certain FCM financial data available on their website

The CFTC also provides certain FCM financial data available on their website

Bakkt Money Transmitter Licenses

NMLS ID #1890144

Bakkt Marketplace, LLC. is licensed in the following US jurisdictions:

StateLicenseState Agency
Alabama

Sale of Checks License, #803

Alabama Securities Commission
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104 (334) 242-2984

Alaska

Money Transmitter License, #012286

View Disclosure

State of Alaska, Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807550
(907) 465-2521

Arizona

Money Transmitter License, #1003995

View Disclosure

Arizona Department of Financial Institutions at:
100 N 15th Avenue, Suite 261
Phoenix, AZ 85007
(602) 771-2800

Arkansas

Money Transmitter License, #117493

View Disclosure

Arkansas Securities Department
Heritage West Building
201 East Markham Street, Suite 300
Little Rock, AR 72201-1692
(501) 324-9260

Colorado

Money Transmitter License, [TBD]

View Disclosure

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202 (303) 894-7570

Connecticut

Connecticut Money Transmission License, #MT-1890144

Connecticut Department of Banking
260 Constitution Plaza #1
Hartford, CT 06103-1800 (860) 240-8299

Delaware

Sale of Checks and Transmission of Money License, #28820

Office of the State Bank Commissioner Compliance
1110 Forrest Avenue
Dover, DE 19904
(302) 739-4235

District of Columbia

District of Columbia Money Transmitter License, #MTR1890144

View Disclosure

Department of Insurance, Securities, and Banking
810 First Street, NE, Suite 701
Washington, District of Columbia 20002
(202) 727-8000

Florida

Money Transmitters Part II License, #FT230000277

View Disclosure

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
(800) 848-3792

Georgia

Seller of Payment Instruments License, #68004

View Disclosure

2990 Brandywine Rd, Suite 200
Atlanta, Georgia 30341
(888) 986-1633

Idaho

Money Transmitter License, #MTL-259

View Disclosure

Idaho Department of Finance at:
P.O. Box 83720,
Boise, ID 83720-0031
(208) 332-8004

Illinois

Money Transmitter License, #MT.0000364

View Disclosure

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786
(888) 473-4858

Indiana

Money Transmitter License, #43320

View Disclosure

Indiana Department of Financial Institutions
30 S Meridian St #300,
Indianapolis, IN 46204 (317) 232-3955

Iowa

Money Services License, #2019-0128

State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309 (515) 281-4014

Kansas

Kansas Money Transmitter License, #MT.0000163

Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603 (785) 296-2266

Kentucky

Money Transmitter License, #SC711117

Kentucky Department of Financial Institutions
500 Mero Street, 2SW19
Frankfort, KY 40601
(800) 223-2579

Louisiana

Money Tramistter License

View Disclosure

Louisiana Office of Financial Institutions PO Box 94095 Baton Rouge, LA 70804-9095 (225) 925-4660

Maine

Money Transmitter License

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345
(207) 624-8603

Maryland

Money Transmitter License, #12-1890144

View Disclosure

Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402,
Baltimore, Maryland 21202
(888) 784-0136.

Michigan

Money Transmitter License, #MT0022590

Michigan Department of Insurance and Financial Institutions
PO Box 30220
Lansing MI 48909-7720
(877) 999-6442

Minnesota

Money Transmitter License, #MN-MT-1890144

View Disclosure

The Minnesota Department of Commerce Golden Rule Building,
85 7th Place East Suite 280
Saint Paul, Minnesota 55101
(651) 539-1500

Mississippi

Money Transmitter License, #1890144

Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
(601) 321-6901

Missouri

Sale of Checks and Money Transmitter License, #MO-20-8642

View Disclosure

Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
(573) 751-3242

Nebraska

Nebraska Money Transmitter License

Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732 (402) 471-3445

Nevada

Money Transmitter License, #MT11121

View Disclosure

Nevada Department of Business and Industry 1830 College Parkway, Suite 100 Carson City, NV 89706 (775) 684-2970

New Hampshire

Money Transmitter License, #23230-MT

View Disclosure

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301
(603) 271-3561

New Jersey

Money Transmitter License, #1904215

New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625
(800) 446-7467

New Mexico

Money Transmitter License

Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504
(505) 476-4885

North Carolina

Money Transmitter License, #186894

View Disclosure

North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27699-4309
(919) 733-3016

North Dakota

North Dakota Money Transmitter License, #MT103534

View Disclosure

North Dakota Department of Financial Institutions at:
200 Schafer Street, Suite G
Bismark, ND 58501-1204
(701) 328-9933

Ohio

Money Transmitter License, #OHMT178

View Disclosure

Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
(866) 278-0003

Oklahoma

Oklahoma – DOB Money Transmission License

Oklahoma Department of Banking
2900 North Lincoln Boulevard
Oklahoma City, OK 73105
(918) 295-3649

Oregon

Money Transmitter License, #30245

View Disclosure

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405
(866) 814-9710

Pennsylvania

Pennsylvania Money Transmitter License, #74089

Pennsylvania Department of Banking and Securities
17 North Second Street, Suite 1300
Harrisburg, Pennsylvania 17101
(800) 722.2657

Puerto Rico

Money Transmitter License, #TM-095

View Disclosure

Puerto Rico Office of the Commissioner of Financial Institutions at:
Office of the Commissioner of Financial Institutions
1492 Ponce de Leon Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
(307) 777-6605

Rhode Island

Currency Transmitter License, #20204030CT

View Disclosure

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
(401) 462-9503

South Carolina

Money Transmitter License

View Disclosure

South Carolina Money Service Division
Rembert C. Dennis Building
Columbia, SC 29201
(573) 751-3242

South Dakota

Money Transmitter License, #MT.2180

South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, South Dakota 57501
(605) 773-3421

Texas

Money Transmitter License, #3194

View Disclosure

Texas Department of Banking,
2601 North Lamar Boulevard,
Austin, Texas 78705,
(877) 276-5554

Vermont

Money Transmitter License, #100-153

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
(802) 828-3301

Virginia

Money Transmitter License, #MO-380

View Disclosure

Bureau of Financial Institutions
1300 East Main Street, Suite 800 or P.O. Box 640
Richmond, Virginia 23218-0640
(800) 552-7945 (Toll-Free)

Washington

Money Transmitter License, #550-MT-121091

View Disclosure

State of Washington - Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
(360) 902-8700

West Virginia

Money Transmitter License, #WVMT-1890144

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
(304) 558-2294

Wisconsin

Seller of Checks, #203-SOC

Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
(608) 261-7578

Wyoming

Money Transmitter License, #7271

View Disclosure

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
(307) 777-6605

Disclosures

StateDisclosure
Alaska 

Please note that this license does not cover the transmission of virtual currency.

For Alaska Residents Only: If your issue is unresolved by Bakkt at help@bakkt.com or (800) 322-1719, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here:

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Arizona 

If you have a complaint regarding the company’s money transmission activity in the State of Arizona, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Arizona Department of Financial Institutions at:

100 N 15th Avenue, Suite 261Phoenix, AZ 85007

Telephone: (602) 771-2800
Fax: (602) 381-1225

Arkansas 

Bakkt, is a licensed money transmitter under Title 23, Chapter 55 of the Arkansas Code. Questions or concerns should be directed to Bakkt at help@bakkt.com or (800) 322-1719.

For any unresolved consumer complaints, please contact: Arkansas Securities Department, Heritage West Building, 201 East Markham Street, Suite 300, Little Rock, AR 72201-1692, Telephone #: (501) 324-9260.

Colorado 

Colorado State Banking Commissioner

CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Colorado Customer Notice (MO7)

District of Columbia 

If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at:

Telephone: (202) 727-8000
Fax: (202) 354-1058
Email: disb.complaints@dc.gov

Florida 

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING BAKKT A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

  • U.S. currency is legal tender backed by the U.S. government.
  • Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
  • The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
  • Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Bakkt at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia 

Bakkt is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, you may contact:

DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA
2990 Brandywine Rd, Suite 200
Atlanta, Georgia 30341
(888) 986-1633

Idaho 

If you have a complaint regarding the company’s money transmission activity in the State of Idaho, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Idaho Department of Finance at:

P.O. Box 83720,
Boise, ID 83720-0031
Telephone: (208) 332-8004
Email: securities@finance.idaho.com

Illinois 

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Bakkt at Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-888-473-4858 (toll-free).

Indiana 

Bakkt holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Louisiana 

Please note the license issued to Bakkt by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.

Maryland 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bakkt (License No. 12-1890144 and NMLS ID: 1890144) by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136.

Minnesota 

The Minnesota Department of Commerce (www.commerce.state.mn.us) will accept complaints at 651-539-1500 or by mail (Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101)

Missouri 

If you have a complaint regarding the company’s money transmission activity in the State of Missouri, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Missouri Division of Finance at:
Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242

Nevada 

Bakkt is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Bakkt.

New Hampshire 

If you have a complaint regarding the company’s money transmission activity in the State of New Hampshire, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the New Hampshire Banking Department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

Telephone: (603) 271-3561
Email: nhbd@banking.nh.gov

North Carolina 

If you have a complaint regarding Bakkt’s money transmission activity in the State of North Carolina, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the North Carolina Commissioner of Banks at:

North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27699-4309
Telephone: (919) 733-3016

North Dakota 

If you have a complaint regarding the company’s money transmission activity in the State of North Dakota, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the North Dakota Department of Financial Institutions at:

200 Schafer Street, Suite G
Bismark, ND 58501-1204
Telephone: (701) 328-9933
Email: dfi@nd.gov

Ohio 

If you have a complaint regarding the company’s money transmission activity in the State of Ohio, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Ohio Department of Commerce at:

Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120

Telephone: (866) 278-0003

Oregon 

If you have a complaint regarding the company's money transmission activity in Oregon, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Oregon Division of Financial Regulation at:

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405

Telephone: (866) 814-9710
Email: DCBS.DFCSMAIL@oregon.gov

Puerto Rico 

If you have a complaint regarding the company's money transmission activity in Puerto Rico, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Puerto Rico Office of the Commissioner of Financial Institutions at:

Office of the Commissioner of Financial Institutions
1492 Ponce de Leon Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
Telephone: (307) 777-6605

Rhode Island 

If you have a complaint regarding the company’s money transmission activity in the State of Rhode Island, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920

Telephone: (401) 462-9503

South Carolina 

If you have a complaint regarding the company’s money transmission activity in the State of South Carolina, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the South Carolina Money Service Division at:

Money Service Division
Rembert C. Dennis Building
Columbia, SC 29201
Telephone: (573) 751-3242

Texas 

If you have a complaint, first contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, www.dob.texas.gov.

Virginia 

Bakkt is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

Washington 

If you have a complaint, first contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov

Wyoming 

If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Wyoming Department of Audit at:

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
Telephone: (307) 777-6605